FAQ - How can we help you?
Info on admissions, bookings, services, ReggiaCard
Tickets for the #domenicalmuseo, the initiative of the italian Ministry of Culture which provides free admission to state museums and places of culture on the first Sunday of the month, are available on Ticketone starting from the Monday morning preceding the initiative and at the venue at the ticket office in Piazza Carlo di Borbone from 8.30 on Sunday until availability lasts.
Yes, you may buy the ticket at the ticket office in Piazza Carlo di Borbone beside the main entrance. But we strongly recommend online purchase, on the Ticketone platform. The number of tickets on sale is limited, so you may not find any available at the venue. We suggest you ensure access by reserving your entrance online in advance.
Visitors, even those entitled to discounts or free tickets, can access the Reggia di Caserta with a reservation to be made on the Ticketone platform or by purchasing tickets at the venue. We strongly recommend online booking. Booking/purchase allows access from piazza Carlo di Borbone and from Corso Giannone. For more info on admissions click here. The cost of service fees for booking tickets is 1 euro. There are no service fees for those entitled to free access. With a single transaction, it is possible to book different types of access (full, reduced or free).
The online purchase/booking is on the Ticketone platform. For tickets that provide access to the Royal Apartments (Park + Apartments Full Price, Park + Apartments Free, Reduced EU aged 18-24, Reduced ArteCard) once you enter the Ticketone – Reggia di Caserta website, select the date and time that you are interested in (entry at a different time to the chosen one is not permitted) and the number of tickets. Due to limited admissions, the chosen time slot may not be available. Then select another time slot. For security reasons, visitors could be asked to wait at the foot of the Royal Staircase before coming inside the Royal Apartments. Then click on “Booking options and discounts” where you will find all the ticket options: Park + Apartments Full Price, Park + Apartments Free, Reduced EU aged 18-24, Reduced ArteCard. At the end of the purchase/booking operation you will receive an email. Download your ticket from there (see image below).
Verify the reductions here
If you are entitled to a riduced or free ticket, you must show at the entrance, together with the ticket (which you can book on Ticketone or withdraw at the ticket office), the documentation proving your right.
Free access is guaranteed to teaching staff in possession of a certification of the current year issued by the school (belonging to European Union) in which the teacher serves.
A code will be associated with each reservation. It is not necessary to print the ticket, it is possible to show it on your smartphone. The unused ticket will not be refunded.
If you are an ArteCard holder, your entrance is the main one in Piazza Carlo di Borbone, where you will collect your ticket. We strongly advise you to book the ticket online by selecting “Free” or “Reduced ArteCard” (if the free ticket has already been used on another site in the circuit) on the TicketOne platform. Once you have entered TicketOne – Reggia di Caserta, select the date and time that interests you (entry at a different time to the chosen one is not permitted). Then click on “Booking options and discounts” where you will find all the access possibilities, including the items “Free” and “Reduced ArteCard”. Here add the number of people to book per option. Due to limited admissions, the chosen time slot may not be available. Then select another time slot.
For information about organized groups and schools, you have to contact Opera Laboratori at the email firstname.lastname@example.org or colling the number +39 0823448084. For group bookings, contact the number +39 081 18658177 (Mon-Fri from 9.30 am to 6 pm) or send an email to email@example.com. Group bookings are possible, without limited number of tickets, subject to availability verification (based on access restrictions). Visiting groups can be of a maximum of 20 people (+ the guide) at the Royal Apartments and a maximum of 25 people (+ the guide) at the Royal Park. Groups with a greater number of components will be required to split up at the entrance.
The subscription ReggiaCard2023 offers four types of possibilities: Venere, for those who are between 18 and 30 years old; Ercole, for those who are between 30 and 65 years old; Atlante, for the over 65s; Leoni, for two persons. The subscription last from 1 Juanary to 31 December 2023. ReggiaCard2023 entitles you to discounts and benefits throughout the period of validity of the pass. ReggiaCard is nominal, non-transferable, non-changeable and non-refundable and is valid for the whole 2023. Only by purchasing ReggiaCard2023 at the ticket office in Piazza Carlo di Borbone will you receive a plastic card that can be used directly for entrance to the Monument. Purchases at the ticket office are possible every day, from 4 pm to 6 pm, and every Wednesday also from 9 am to 11 am. Saturdays, Sundays and holidays are excluded. You must have a valid ID with you. It is also possible to buy the subscription online on the TicketOne platform. In this case, you will not be entitled to the plastic card but you will receive a confirmation email from which you can download the barcode. To access it you will need to show it (printing is not required, it is also possible to show it from a mobile device) together with an identity document. All information on the purchase conditions, dedicated offers and regulations are available on the Reggia di Caserta website, on the dedicated page and on the TicketOne platform.
The only authorized reseller of online tickets for the Reggia di Caserta is TicketOne. The Reggia di Caserta assumes no responsibility for tickets purchased on other platforms.
No, it’s not possible to enter in advance, not even just in the Royal Park.
The Entire Park ticket costs € 10.00 (plus € 1.00 of commission for booking). The ticket for people from 18 to 25 years old (not completed) costs € 3.00 (plus € 1.00 commission for booking); up to 18 years is free. More useful info here
The time of 8.30 refers to the opening hour of the Monument. Only the time chosen at the time of purchase is valid.
No, pets are not allowed with the exception of service dogs for people with certified disabilities.
Reggia di Caserta is closed on Tuesdays, January 1st and December 25th except for extraordinary openings.
No, there is no set route for the Royal Apartments, the Royal Park and English Garden. It can be visited throughout the day in compliance with the opening and closing times.
Access to the Royal Apartments for people with disabilities is via a lift located at the entrance of Piazza Carlo di Borbone (central gate). For the Royal Park we suggest the use of a shuttle, equipped for disabled people, which runs along the entire waterway (about 3 km).
Check the route to the Royal Palace. Choose your entrance and follow the directions on the map.
There are two entrances: Piazza Carlo di Borbone and Corso Giannone.
1. Piazza Carlo di Borbone, with priority access for people with disabilities. This entrance is recommended if you arrive from Caserta railway station or from the highway. From here, through the central gate of the Royal Palace, you can access the Cannocchiale. Access with bicycles is not allowed.
- Corso Giannone. You can access directly the Royal Park from here. Access with bicycles is also allowed.
Artecard holders can only access from Piazza Carlo di Borbone.
Yes. No pet is allowed, with the exception of service dog. Info on the visiting regulations.
Yes, exclusively from the entrance of Corso Giannone.
Bicycle rental servic is available inside the Royal Park. For more info click here
To visit the wide spaces of the Royal Park there are three options: 1) a healthy walk; 2) bike rental (info here); 3) the shuttle that takes you from the entrance of the Royal Park to the top, close the Fountain of Diana and Atteone and close the entrance to the English Garden. The price is €2.50 and includes both outward and return journeys (info here).
Yes, there is a visiting regulation, which is an invitation to our visitors to adopt a responsible and collaborative attitude towards the monument. Find it here.
No, it’s not allowed.
No pets are allowed, with the exception of service dogs.
Drones and similar equipment are not allowed. For authorized filming, you can contact the institutional email.
Consult here the maps of the Royal Palace of Caserta. The map is distributed free of charge at the welcome point at the entrance and at the workstations of our staff at the entrances.
Here is the list of all the active services in the Museum.
Backpacks/bags measuring up to 40 x 30 x 10 cm can be brought into the Royal Apartments. We remind you that, in order not to compromise the integrity of extremely delicate spaces, backpacks that you want to bring into the Royal Apartments must be worn and placed on the front.