F.A.Q.

FAQ - How can we help you?

Info on admissions, bookings, services, Reggia Card

Tickets

Non trovo su Ticketone la prima domenica del mese. Come faccio?

I biglietti per la #domenicalmuseo, l’iniziativa del Ministero che prevede la gratuità per i luoghi della cultura statali la prima domenica del mese, sono disponibili su TicketOne il lunedì mattina precedente l’iniziativa. Una quota dei biglietti è disponibile inoltre la domenica, presso la biglietteria Opera Laboratori.

Can I buy tickets directly at the Palace?

Yes, you can buy tickets on site. However we strongly recommend purchasing online from TicketOne. The number of tickets on sale is limited due to anti Covid measures, so you may not find any available at the venue. We therefore suggest that you ensure access by booking your entrance online in advance. Outside the ticket office, then, there could be the risk of finding long lines.

Is online purchase / booking mandatory?

Both paying and non-paying visitors, can access the Royal Palace of Caserta with a reservation to be made on the TicketOne or by purchasing tickets on site. We strongly recommend booking online.The reservation / purchase grants access from Piazza Carlo di Borbone and Corso Giannone. For more info on the entrances click here. There are no service fees or surcharges for those entitled to free access. The booking fees for paid tickets is 1 euro. It is possible with a single transaction to book different types of access (full, reduced or free).

How do you book online?

The online purchase/reservation can be made on TicketOne.

For tickets to the Royal Apartments (Park + Apartments full ticket, Free, Reduced EU citizens aged 18/24, Artecard) once you are on the Ticketone – Reggia di Caserta website, select the date and time that you are interested in (you will be able to get in at the chosen slot only) and the number of tickets. Due to the admission quota, your chosen time may not be available, in which case please select another time slot. The slots are for the access –  from the outside –  to the Vanvitellian Complex and not for the visit time to the Royal Apartments. It is possible that, for security reasons, visitors are asked to wait just outside the Royal Staircase before being able to get on the noble floor to allow the outflow of visitors already present inside the Royal Apartments.Click on “Purchase options & Reduced tickets” where you will find all tour types available: Park + Apartments, Free, Reduced EU citizens aged 18/24, Artecard. At the purchase / booking completion you will receive a confirmation email where you will be able to download your ticket (see image below).

Am I entitled to a free ticket? How can I book it?

If you are entitled to a reduced ticket, you must present the documentation proving this right at the entrance, along with the booking.We remind you that you can book online on TicketOne. Select the date and time of your preference (you will only be allowed to enter at your chosen time). Then click on “Purchase options & Reduced tickets” and then click on “Free”. You can choose between “Free Park + Apartments” (which will be subject to entry by time slots) or “Free Park” (available until the last access to the Park of the day).

Due to admission quota, your preferred time might be unavailable, in which case please choose another time slot.

Do I have to print my ticket?

After you booked your visit, you will be given a code. It is not necessary to print the ticket, it is possible to show the staff on your smartphone. Unused ticket will not be refunded.

How much does the entrance to the Park and the English Garden cost?

The Park ticket costs € 9.00 (plus € 1.00 booking fee), from the age of 18 up to your 25th birthday is € 2.00 (plus € 1.00 booking fee) , tickets are free for Under 18s. More useful info, here.

I have Artecard. What should I do to book a tour?

ArteCard holders can access from the entrance in Piazza Carlo di Borbone ONLY. However, reservations are required by clicking on Free or alternatively on Artecard Members (if you already booked a free ticket in another site of the complex).Once on Ticketone – Reggia di Caserta website, select the date and your preferred time (entry will not be allowed at a time other than the one chosen). Then click on “Purchase options & reduced tickets” where you will find a list of all the access options, including the items “Free” and “Artecard Members”. You can then add the number of people per ticket type. Due to the admission quota, the chosen time may not be available, in this case please select another time slot.

I have 18 app. What should I do to book a tour?

18 app users can purchase their ticket here.

We are a group, how can we book a guided and educational tour?

To request information about group and school tours, you can contact Opera Laboratories Fiorentini at caserta@operalaboratori.com or call on +39 0823448084. To book groups, call on +39 081 18658177 (Mon-Fri 9.30-18.00) or send an email to info@tosc.it. Group booking is possible, however we do recommend to check the availability (based on admission quota). Visiting groups can take up to 20 people (+ the guide) for the Royal Apartments and up to 25 people (+ the guide) for the Royal Park. Groups with a bigger number of participants will be asked to split up at the entrance.

I would like to be a member, what should I do?

With Reggiacard2022 we offer four types of subscriptions: Venere for those between 18 and 30 years old; Ercole for those between 30 and 65 years old; Atlante, for over 65; Leoni, which allows to purchase two ReggiaCards together. Tickets are valid for a calender year and, therefore, expire on 31 December 2021. Reggiacard2022 grants concessions and advantages throughout the duration of subscription. Reggia Card is nominal, non-transferable, non-modifiable and non-refundable and is valid for the whole of 2022. For the first time, the ticket will be a material card. Only by purchasing ReggiaCard 2022 at the ticket office in Piazza Carlo di Borbone will you receive a plastic card that can be used directly for entry to the Complex. One can purchase it at the ticket office every day from 4pm to 6 pm, and every Wednesday from 9am to 11 am. Saturdays, Sundays, Bank holidays and from 27 December 2021 to 3 January 2022 excluded. Please bring a valid identity document with you. It is also possible to buy a seasonal ticket online from TicketOne (https://bit.ly/reggiacard). In this case, you will not be entitled to the hard card but you will receive a confirmation email from which it will be possible to download the barcode. To access the complex it will be necessary to show it (either on a printed copy or from a mobile device) along with an identity document. All information on purchase conditions, terms and dedicated offers are available on the Royal Palace of Caserta website on its dedicated page, and on TicketOne.

I am a member. Do I have to book?

If you are a Reggiacard2022 member you normally wouldn’t need to make a booking, however restrictions may be introduced for security reasons. Access is allowed both from Piazza Carlo di Borbone and from Corso Giannone.

Access

I bought a ticket with admission at 3 PM, can I enter the Park before or after this time?

No, for all tickets bound to a time slot, the time selected when purchasing the ticket is the time in which you will be able to access to the Vanvitellian Complex. It is not possible to enter ahead of time, not even to the Royal Park alone and the ticket cannot be changed. However due to queues or other exceptional causes, one might happen to enter after the time chosen when purchasing. With the update of the anti-Covid rules, which allow a 100% capacity in museums and cultural sites, there may be queues that could slow down the admission flow.

How much does the entrance to the Park and the English Garden cost?
The Park ticket costs € 9.00 (plus € 1.00 booking fee), from the age of 18 up to your 25th birthday is € 2.00 (plus € 1.00 booking fee) , tickets are free for Under 18s. More useful info, here.
The ticket shows two different times. One indicates 08:30, the other one is the one I chose when purchasing it. At what time do I have to be at the Royal Palace?

08:30 refers to the opening time of the Vanvitellian Complex, while the other shown time is the time of your admission to the complex.

Are pets allowed?

No, pets are not allowed with the exception of service dogs for those with disabilities and vision impairment.

How long can I stay inside the Complex? Is there a set route?

No, there is no set route for the Park and the English Garden. It can be visited throughout the day in compliance with the opening and closing times.

Is it possible to leave the Complex and return at a later time on the same day?

No, it is  not permitted.

What services are in place?

Check here the maps of the Royal Palace of Caserta. All maps are distributed free of charge at the reception point at the entrance.

What are the opening times of the Park and The English Garden?

For guided and educational tours is necessary to contact the service concessionaire, Opera Laboratori, at caserta@operalaboratori.com or call on +39 0823448084. Please note that access to the Vanvitellian Complex takes place after booking tickets online (including free tickets) or by purchasing tickets on site. We strongly recommend purchasing / booking in advance online.

Accessibility

I am a person with disability

You can access the Royal Apartments (noble floor of the building) for people with disabilities thanks to a special dedicated lift. At the moment, due to renovation works, access is guaranteed by another lift. Our staff will be happy to assist to show you the route. For the Royal Park we suggest the use of a shuttle, equipped for disabled people, which runs along the entire waterway (about 3 km).

It’s my first time at the Royal Palace of Caserta. How do I get to the entrance?

Check the route to the Royal Palace. Pick your entrance and follow the directions on the map.

There are two entrances: Piazza Carlo di Borbone and Corso Giannone.

1.       Piazza Carlo di Borbone, with priority access for people with disabilities. This entrance is recommended if you arrive from Caserta railway station or from the highway. From here, through the central gate of the Royal Palace, you can access the Cannocchiale. Access with bicycles is not allowed.

  1. Corso Giannone. You can access directly the Royal Park from here. Access with bicycles is also allowed.

Artecard holders can only access from Piazza Carlo di Borbone.

Mobility

Can I get in with my own bicycle?

Yes, exclusively from Corso Giannone.

Can I rent a bicyle inside the Complex?

Bicycle rental and shuttle transport services are available inside the Royal Park.

Rulebook

C'è un regolamento di visita del Complesso?

Sì, esiste un regolamento di visita, che è un invito al pubblico a un atteggiamento responsabile e collaborativo. Lo trovi qui.

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