F.A.Q.

Tickets for #domenicalmuseo, an initiative promoted by the Italian Ministry of Culture that offers free admission to the state Museums and cultural sites on the first Sunday of every month, are limited in numbers and available in specific time slots. Tickets are available on Ticketone from 11 a.m. on the Monday before the event (or on any other useful date if that Monday is a public holiday), or at our ticket office in Piazza Carlo di Borbone from 8.30 a.m. of the day of the event, subject to availability.

Yes, you can purchase it at the ticket office in Piazza Carlo di Borbone. However, we recommend purchasing tickets online through Ticketone, as availability is limited, so tickets for your preferred time slot may not be available on site.

All visitors, including those eligible to a reduced-price or free admission ticket, can visit the Royal Palace either by making a reservation through Ticketone or by purchasing tickets on site. We strongly recommend booking tickets online, as availability is limited. Both online reservations and tickets purchased on site allow access from Piazza Carlo di Borbone and from Corso Giannone.

For more information on admissions click here.

A €1 booking fee is applied to paid tickets.

There are no service fees for those entitled to free access.

With a single transaction, it is possible to book different types of access (full, reduced or free).

The online purchase/booking is on the Ticketone platform. For tickets that provide access to the Royal Apartments (Park + Apartments Full Price, Park + Apartments Free, Reduced EU aged 18-24, Reduced ArteCard) once you enter the Ticketone – Reggia di Caserta website, select the date and time that you are interested in (entry at a different time to the chosen one is not permitted) and the number of tickets. Due to limited admissions, the chosen time slot may not be available. Then select another time slot. For security reasons, visitors could be asked to wait at the foot of the Royal Staircase before coming inside the Royal Apartments. Then click on “Booking options and discounts” where you will find all the ticket options: Park + Apartments Full Price, Park + Apartments Free, Reduced EU aged 18-24, Reduced ArteCard. At the end of the purchase/booking operation you will receive an email. Download your ticket from there (see image below).

Verify the reductions here 

If you are entitled to a riduced or free ticket, you must show at the entrance, together with the ticket (which you can book on Ticketone or withdraw at the ticket office), the documentation proving your right.

A code will be associated with each reservation. It is not necessary to print the ticket, it is possible to show it on your smartphone. The unused ticket will not be refunded.

If you are an ArteCard holder, you can enter only through the main access located in Piazza Carlo di Borbone, where you will collect your ticket at the Infopoint.

For more information about organised groups (Please note that these services cannot be booked on free admission days) you may contact Opera Laboratori by sending an email at: caserta@operalaboratori.com, or by calling the number 0823448084. To book a group visit you may contact the number 08118658177 or send an email at info@tosc.it.

It is possible to book a group visit without a limit on the number of tickets, subject to availability. Groups may include up to 20 people (+ guide) for the Royal Apartments visit, whereas groups visiting the Royal Park may include up to 25 people. Larger groups will be required to split into smaller groups upon entry.

ReggiaCard offers four membership options:

Venere, for those between the ages of 18 and 30; Ercole, for those between the ages of 30 and 65; Atlante, for those over 65; Leoni, for the purchase of two ReggiaCards together.

Memberships are valid for the calendar year and expire on December 31st, 2025.

ReggiaCard2025 will provide benefits throughout the entire period of the membership. ReggiaCard is personal, non-transferable, non-refundable and cannot be modified. By purchasing ReggiaCard at our ticket office you will be receiving a plastic card which can be used directly to enter the Royal Palace. You may purchase it at our ticket office on the days listed here. It is necessary to have a valid ID.

You may also choose to purchase the ReggiaCard online through Ticketone, but in that case you will not receive the plastic card; instead, you will receive a confirmation email from which you can download the barcode.

It is not necessary to print it, you can just show it alongside a valid ID.

For full details on purchase terms, special offers and the regulations, please visit the dedicated page on the Royal Palace of Caserta website or the TicketOne platform.

Ticketone is the only authorised online ticket reseller for the Royal Palace of Caserta. The Royal Palace of Caserta does not accept any responsibility for tickets purchased from any other platform.

The Royal Palace of Caserta is continuously undergoing restoration and maintenance work, therefore some areas may be temporarily closed.

We recommend checking the page Safe Visit and Notices on our website for the latest updates and to better prepare your visit.

In order to prevent inconveniences for visitors regarding the package Park+Apartments, on free admission days tour guides, tour operators or travel agencies (upon presentation of appropriate documentation) will be allocated a maximum of 20 tickets every 15 minutes (every time slot). Travel agencies, tour operators and tour guides must queue like all other visitors. No priority queue is provided, nor do they have priority booking rights.

Each tour guide may collect a maximum of 20 tickets, while each travel agency or tour operator can collect a maximum of 50 tickets per day.

No. Entry is only permitted during the selected time slot. However, due to queues at the main entrance, you might enter later than your selected time slot.

The “Standard Park” ticket costs 9 euros (plus a 1 euro booking fee); visitors aged 18-24 pay €2 (plus a €1 booking fee), while admission is free for those under 18. For more information, click here.

8:30 a.m. refers to the Royal Palace of Caserta’s opening time. Please stick to your selected time slot.

No, pets are not allowed with the exception of service dogs for people with certified disabilities.

No. The Royal Palace of Caserta is closed on Tuesdays, except for special openings communicated on our website and social media channels.

Visitors are generally free to move around the Royal Palace (within the opening hours), except on days of high visitor attendance (such as the free first Sunday of the month) when the Museum may arrange designated visitor routes.

Visitors with disabilities can access the Royal Apartments (the Piano Nobile) via a dedicated elevator located at the Palace’s main entrance in Piazza Carlo di Borbone.

For the Royal Park, visitors are advised to use a shuttle, equipped for visitors with disabilities, which travels along the entire Via d’Acqua (approximately 3 km). Alternatively, visitors can use a golf cart and choose between two routes: one through the Bosco Vecchio and the Via d’Acqua, and the other through the English Garden. For more information, click here.

Yes. Free admission is granted to those in possession of a Disability Card – European Disability Card, and/or law 104 and to one accompanying person.

See how to reach the Royal Palace of Caserta. Choose which entrance you want to start your visit from and follow the directions on the map.

There are two entrances: Piazza Carlo di Borbone and Corso Giannone.

1. Piazza Carlo di Borbone: this entrance offers priority access for visitors with disabilities. It is the mandatory entrance for ArteCard holders. It is also recommended for visitors arriving in the city by train, or by highway. From here, visitors can access the Cannocchiale. Access by bicycle is not permitted.
2. Corso Giannone: From here, visitors have direct access to the Royal Park. Access by bicycle is permitted.

Yes. No pet is allowed inside the Monument, with the exception of service dog. Info on the visiting regulations.

In order to improve accessibility and provide better visitor assistance, the Royal Palace of Caserta provides six wheelchairs upon request.

Three wheelchairs are available at the main entrance (two for the Apartments and one for the Park); three additional wheelchairs are available in the Royal Apartments. Visitors can book the service by sending an email to re-ce.segnalazioni@cultura.gov.it.

In the event of a delay, the wheelchair will remain available for up to 60 minutes after the booking time (unless you notify us in advance).

The wheelchair will be provided upon presentation of a valid ID and must be returned to the place where it was picked up.

Yes. You can enter and exit with your bicycle exclusively via Corso Giannone’s entrance.

Please note that, under the site regulations, you are not allowed in the English Garden.

Bicycle rental servic is available inside the Royal Park. For more info click here

There are 4 options to explore the Royal Park:

-A pleasant walk

-Bicycle rental service (more information here)

-A shuttle running from the Royal Park entrance to the upper part of the Park, near the Diana and Actaeon Fountain and the entrance to the English Garden. It costs 3 euros and includes a round-trip. (info here)

-Golf carts, with a choice of two routes: one through the Bosco Vecchio and the Via d’Acqua, and the other through the English Garden. (info here)

Yes, there is a visiting regulation, which is an invitation to our visitors to adopt a responsible and collaborative attitude towards the Monument. Find it here.

Umbrellas, backpacks larger than 40x30x10 cm (16x11x3/4″), and other bulky items are not permitted. These items must be deposited in the cloakroom.

Bags containing food, scooters, or folding bicycles are not permitted. The Museum is not responsible for any loss or damage to deposited items. In addition, backpacks/bags smaller than 40x30x10 cm (16x11x3/4″) must be carried in the front.

Baby carriers are not permitted, with the exception of the ones which can be carried in the front.

No, it’s not allowed.

No pets are allowed, with the exception of service dogs.

Drones and similar equipment are not allowed. For authorized filming, you can contact the institutional email.

The realization of photographs and films for profit is subject to precise rules and fees. Click here to know how to get permission to take photos and videos and consult the rates.

Some spaces of the Reggia di Caserta can be granted for private use.
For more information, see this page at the following link.

In the Museum there is a café  a buvette and a restaurant.

Consult here the maps of the Royal Palace of Caserta. The map is distributed free of charge at the welcome point at the entrance and at the workstations of our staff at the entrances.

Here is the list of all the services of the Museum.

Backpacks/bags measuring up to 40 x 30 x 10 cm can be brought into the Royal Apartments. We remind you that, in order not to compromise the integrity of extremely delicate spaces, backpacks that you want to bring into the Royal Apartments must be worn and placed on the front.

More info here.

Audioguides are a paid service and cannot be booked in advance. They can only be rented upon presentation of a valid ID. At the Royal Palace of Caserta, you will find audioguides at the Infopoint, located immediately to the left of the main entrance in Piazza Carlo di Borbone. Individual audioguides for the Royal Apartments and the Royal Park each cost €5. If you choose to rent both audioguides, the total cost is €8.

For children, there are individual audioguides for the Royal Apartments narrated by our friendly mascot Menino and King Charles of Bourbon, available for €4. For more information, please click here, ask at the main entrance or email caserta@operalaboratori.com. The service is available from 8:30 a.m. to 6:00 p.m. Audioguides must be returned by 7:20 p.m.