Privacy policy


Reggia di Caserta has created the new website link website (hereinafter “The webSite”) with the aim of publishing data and documents relating to services, activities and the structure of the Museum and to provide public administrations, business enterprises and citizens information on the area of ​​expertise. This page contains the legal notes relating to the use of the website. This document may be modified at any time and without notification. The User is therefore invited to regularly view the latest updated version, available and permanently accessible from any page of the website, by clicking on the link “Specify the link within the new website”.



User privacy is very important. That’s why a specific Privacy Policy has been prepared that the User, by using this website, accepts. The information contained in these pages are provided in application of the Decreto Legislativo n. 196 of 30 June 2003 (Code regarding the protection of personal data) integrated with the provisions of the Decreto Legislativo n. 101 of 10 August 2018 and of the EU Regulation 2016/679 of European Parliament and Council of 27 April 2016, (Regulation general data protection-GDPR). Pursuant to art. 13 of Regulation (EU) 2016/679 (hereinafter called “Regulation”), this page describes the methods of processing the personal data of users who consult the institutional website of Reggia di Caserta.



Reggia di Caserta uses social media for institutional purposes: it informs, communicates, and publishes contents of institutional importance. The contents may include photographs, institutional videos, press releases, service information, news relating to the activity of Reggia di Caserta and related services as well as opportunities for citizen’s involvement and participation. Through its social channels, Reggia di Caserta can share and relaunch content and messages of public interest and usefulness published by other users. The social channels are constantly and systematically monitored. Reggia di Caserta manages communication and dialogue within its profiles on the various social platforms, and ask its users to respect some simple rules of fairness, measure and respect. In social media, everyone is responsible their posts and their opinions. Insults, vulgarity, offenses, threats and violent or defamatory attitudes will not be tolerated. The interest of the topics of Reggia di Caserta is an essential requirement: it is not possible to use these spaces for other purposes. No form of advertising, spam or promotion of private interests or illegal activities will be tolerated, and contents that violates copyright or the unauthorized use of registered trademarks are not allowed. In any case – where social media allows it – all posts, comments or audio/video materials that present inappropriate, threatening, violent, vulgar or disrespectful language, that present illicit, offensive, obscene content, alarmist, discriminatory, deceptive promoting or supporting illegal activities, infringing copyright, will be removed by the staff.



By consulting the website, data relating to identified or identifiable persons can be processed.
The data controller is Reggia di Caserta, with headquarters in Piazza Carlo di Borbone, 81100-Caserta (CE), Italy, Tel. 082314910, e-mail:, PEC:, which you can contact by consulting the specific link to be associated with the “contact page”.



Pursuant to art. 37 of the Regulation, the Data Protection Officer (DPO – Data Protection Officer) is the dr. Guglielmo Torsone, Officer of the Service Financial Statement, Accounting, Service Concession, Purchasing of Reggia di Caserta, whose contacts are: e-mail:, PEC | phone: 0823 1491246 | Piazza Carlo di Borbone, 81100-Caserta (CE), Italy.



The personal data on this page are processed by Reggia di Caserta according to its public interest and power, including the management and protection of cultural heritage and related communication activities.
The personal data you provide is processed only for purposes strictly connected and necessary for the use of the website and the services requested, or for functional purposes in order to carry out research, analysis and statistics, or sending information and updates on initiatives and programs of Reggia di Caserta.
Pursuant to art. 13 par. 3 of the Regulation, if the Data Controller intends to process personal data for other purposes different from the reasons they were collected, before such further processing he provides information on this different purpose and any further relevant information.



Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to identify anyone, but through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users connected to the site, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment. These data are used for the unique purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the website.


Data communicated by the user

The optional, explicit and voluntary sending of messages to the contact addresses of Reggia di Caserta, private messages sent by users to institutional profiles/pages on social media (where possible), as well as the compilation and forwarding of forms present on the web platforms of the Reggia di Caserta, involve the acquisition of the sender’s contact details, necessary to reply, as well as all personal data included in the communications.
Specific information will be published on the pages of the website and web platforms of the Reggia di Caserta prepared for the provision of certain services.



No personal user data is acquired by the website. Cookies are not used to send information of a user, nor there are so-called persistent cookies of any kind, or systems for tracking users. The use of so-called session cookies (which are not stored permanently on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow safe browsing and efficient site. The so-called Session cookies used on this site avoid the use of other IT techniques that are potentially prejudicial to the confidentiality of users’ navigation and do not allow the acquisition of the user’s personal identification data. The use of permanent cookies is strictly limited to the acquisition of statistical data relating to access to the site. The portal uses a market product for detecting access to its website. It makes use of permanent cookies, in order to collect statistical information on the “unique visitors” (different people) of the site. These cookies, defined as “Unique Visitor Cookies”, contain an alphanumeric code that identifies the navigation computers, without however any collection of personal data. On each page of the site there is also a portion of code, aimed at collecting statistical data on the use of the site, also in this case without any collection of personal data. Any disabling of cookies on your workstation will not affect the interaction with the site in any way.



What are cookies?

A cookie is a small set of data that is sent from the web server to the user’s browser and stored by the browser on the user’s device (computer, tablet, mobile phone, or others), it can be read or subsequently retrieved by the server itself. It allows the web portal to store some useful information within a session or in subsequent accesses that the user makes.


Are cookies used when browsing the portal of Reggia di Caserta?

Yes. Cookies are used to improve the site and to provide services and features to users. You can limit or disable the use of cookies through your web browser. However, in this case, some features may become inaccessible.


Why do we use cookies?

Cookies can be used for various reasons. In some parts of the portal cookies are essential and without them it would not be possible for instance to navigate correctly.
In other parts they are used to obtain useful information to provide specific services; in addition, some external services (third parties) may need to install specific cookies on the user’s browser in order to provide the related services.


What types of cookies are used on our portal?


Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide this service “(see art. 122, paragraph 1, of the Privacy Code). They are not used for other purposes and are normally installed directly by the owner or manager of the website. They can be divided into:



They are used to record data useful for the normal navigation and use of the site on the user’s computer (allowing, for instance, to remember the preferred page size in a list). These cookies can then be distinguished by their persistence on the user’s computer in:

session cookies, those that are automatically deleted at the end of each navigation;
permanent cookies, those that have a longer life;
functional cookies, these cookies allow the portal to remember the choices made by the user to optimize functionality. For example, functional cookies allow you to remember a user’s specific settings, such as country selection and, if set up, permanent access status.

Third-parties’ cookies

Some features are implemented using third-party services, listed below.
These services produce cookies that are linked to the services provided by third parties. The third party provides these services in exchange for information regarding the user’s visit to our portal. It follows, even for third-party cookie suppliers, the obligation to comply with the relevant legislation. For this reason, we refer to the links on the web pages of third-party sites, where the user can find the cookie consent forms and their related information. If the services were provided by indirect contacts with third parties, the user must consult the sites of the subjects who behave as intermediaries between us and the third parties themselves:

Privacy Policy:
By clicking OK on the banner present at the first access to the website or by browsing it, the visitor expressly consents to the use of cookies and similar technologies, and in particular to the registration of these cookies on his terminal for the purposes indicated above, or to access through cookies to information on your terminal.



Most browsers accept cookies automatically, but it is possible to set the browser so that they are not accepted, automatically or on demand. We do not recommend such deactivation as normal navigation because some or all the features of some websites may not be available. If you do not want your computer to receive and store cookies, you can change the security settings of your browser.



Apart from the specified navigation data, the user is free to provide personal data contained in the registration forms for the site services, requesting information and sending suggestions and reports to the website or indicated in contacts as telephone numbers of the administrative structure of the Reggia di Caserta.
Failure to provide them may make it impossible to obtain what is requested.
For services provided by third parties, for which the site is only an exhibition space, Reggia di Caserta is neither the owner nor responsible for the data collected.



Personal data are processed at the headquarters of the Data Controller or of the Managers with automated tools for the time strictly necessary to achieve the purposes for which they were collected, in compliance with the confidentiality and security rules provided for by current legislation.
Specific technical and organizational security measures are adopted to protect information from alteration, destruction, loss, theft or improper or illegitimate use.
The treatments connected to the web services of this site are handled only by authorized technical personnel trained in the treatment, or by the Managers designated by the Data Controller pursuant to art. 28 of the Regulation. No data deriving from the web service is disclosed. The personal data provided by users who submit requests for information and suggestions are used for the sole purpose of performing the service or provision requested and are eventually communicated to other personnel authorized for processing within Reggia di Caserta or to other public or private subjects. only in the event that this is required by law or strictly necessary to provide the information requested by you.



If the transfer of data outside the EU or to international organizations is envisaged, the Data Controller undertakes to clarify to the interested party:
if there is an adequacy decision of the EU Commission or if the Commission has decided that the third country, a territory or one or more specific sectors within the third country, or the international organization in question guarantee a level of protection adequate. In this case, the transfer does not require specific authorizations;
in absence of the condictions above, he must refer to the appropriate or opportune guarantees and gave an indication of the means to obtain a copy of such data or the place where they were made available.



All rights to the contents (for instance, texts, images and site architecture) are reserved in accordance with current legislation.
The contents of the pages of the site cannot, either totally or in part, be copied, reproduced, transferred, uploaded, published or distributed in any way without the prior written consent of Reggia di Caserta, without prejudice to the possibility of storing them on your computer or to print extracts from the pages of this site solely for personal use.
Any form of link to this site if inserted by third parties must not damage the image and activities of Reggia di Caserta.
The cd is not allowed. deep linking, i.e. the non-transparent use, on third-party sites, of parts of the site.
Furthermore, the direct connection to the pages of the site relating to the services provided online by Reggia di Caserta to users is not allowed, if this involves the acquisition of personal data of the same, without going through the introductory page of the service, containing the information pursuant to art. 13 of the Regulation.
Any failure to comply with these provisions, unless explicitly authorized in writing, will be prosecuted in the competent civil and penal courts.
The specific conditions of use that may be provided for the individual services, displayed on the relevant information pages, remain valid.



In order to ensure correct and transparent processing, the data are kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed in accordance with the provisions of the law.



The interested parties have the right to obtain from Reggia di Caserta, in the cases provided for access to their personal data and the correction, cancellation or portability of the same or the limitation of the treatment that concerns them or to oppose the treatment.
The data subject may exercise the rights provided for in Articles from 15 to 22 of the Regulation, where applicable (right of access, right of rectification, right of cancellation, right to limitation of processing, right to data portability, right of opposition which are listed below for convenience.
Art.15 – access: you can ask for confirmation as to whether or not data concerning you is being processed, as well as further clarifications about the information referred to in this information;
Art.16 – rectification: you can ask to rectify or supplement the data you have provided us, if inaccurate;
Art.17 – cancellation: you can request that your data be deleted, if they are no longer necessary for our purposes, in case of withdrawal of consent or your opposition to the processing, in case of unlawful processing, or there is a legal obligation of cancellation or refer to individuals under the age of sixteen.
Art.18 – limitation of processing: you can request that your data be processed only for the purpose of conservation, with the exclusion of other treatments, for the period necessary for the rectification of your data, in case of unlawful processing for which you oppose the cancellation, if you have to exercise your rights in court and the data stored by us may be useful to you and, finally, in case of opposition to the processing and verification is underway on the prevalence of our legitimate reasons with respect to yours.
Art.20 – portability: you can ask to receive your data, or to have it transmitted to another owner indicated by you, in a structured format, commonly used and readable by an automatic device.
Art.21 – Opposition to processing: you can object to the processing of your data at any time, unless there are legitimate reasons for proceeding with the processing that prevails over yours, for example for the exercise or our defense in court.
Art.22 – opposition to the automated decision-making process: you can oppose the automated decision-making process, if the Data Controller carries out this type of treatment.
The exercise of the aforementioned rights takes place by submitting a specific request to the Data Controller, through the contact details of the latter.
A specific application to Reggia di Caserta is presented by contacting the Data Protection Officer (Reggia di Caserta – Data Protection Officer, Piazza Carlo di Borbone, 81100-Caserta (CE), Italy, email:


Interested parties who believe that the processing of personal data referring to them carried out through this site is in violation of the provisions of the Regulations have the right to lodge a complaint with the Guarantor for the protection of personal data, as required by art. 77 of the Regulation itself, or to take appropriate judicial offices (Article 79 of the Regulation). Further information regarding your rights on the protection of personal data can be found on the website of the Guarantor at:
The complaint can be signed directly by the person concerned or, on his behalf, by a lawyer, a prosecutor, an organization or a non-profit association. In such cases, it is necessary to confer a power of attorney to be deposited with the Guarantor together with all the documentation useful for the purposes of evaluating the complaint presented.
The complainant may send the deed using the method deemed most appropriate, delivering it by hand to the offices of the Guarantor (at the address indicated below) or by forwarding:

  1. a) registered letter with return receipt addressed to the Guarantor for the protection of personal data, in Piazza Carlo di Borbone, 81100 – Caserta (CE), Italy, Tel. 082314910, e-mail:,
  2. b) certified e-mail message (PEC) addressed to

During the first application, the complaint and any power of attorney must be signed with an authenticated signature, or with a digital signature, or with a handwritten signature (in the latter case, a copy of an identification document of the interested party must be attached to the complaint / a valid)
Filing a complaint is free.



Reggia di Caserta cannot be held responsible in any case for damage of any kind caused directly or indirectly by accessing the website, by the inability or impossibility of accessing it, by relying on the information contained therein or by their use.
Reggia di Caserta reserves the right to modify the contents of the site and of this page at any time and without notice.
Reggia di Caserta assumes no responsibility for services offered by third parties with which the site has activated a link, and for any other content, information or anything else contrary to the laws of the Italian State present in the resource of the third party connected to the attached link.
Any links to external sites are provided as a simple service to users, with the exclusion of any responsibility for the correctness and completeness of the set of links indicated.
Furthermore, the indication of links does not imply on the part of Reggia di Caserta any type of approval or sharing of responsibility in relation to the completeness and correctness of the information contained in the sites indicated.

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